Appointments

NON URGENT or ROUTINE APPOINTMENTS

We offer nurse appointments from 8.00am most days and GP appointments are available from 8.30am some days.

We also have early afternoon appointments from 2.00pm some days and offer late appointments up until 6.00pm every day.

If you are unable to keep an appointment please cancel so it can then be given to another patient.

OUT OF HOURS SERVICE

The out of hours service provides urgent medical cover to our patients when the practice is closed, from 6.30pm to 8.00am every day. This service also applies to Weekends and Bank Holidays.

If you feel you require urgent medical attention outside of our normal hours please ring: (01685) 875906 or 872006.

MAKING APPOINTMENTS

Same Day Appointments

Can be made by telephone or in person between 8:00am and 10:30am . You will then be given an appointment between 8:30am and 11:50am on that morning.

Please note this is a very busy time of day and our reception staff answer the telephones as quickly as they can.

Pre Booked Appointments

These are available two weeks in advance for afternoon and evening surgeries.

Book Appointments Online

Our My Health Online service can be used to book or cancel appointments online.

If you wish to register to use My Health Online please ask any of our receptionists who will guide you through the process. You will need to provide a current email address.

Emergency Appointments

You will automatically be given an appointment if you ring before 10:30am. If you ring after 10:30am, you will be triaged by the on-call Doctor.

Cancelling Appointments

Please ensure you cancel any appointment that is no longer required. There are hundreds of wasted appointments each month, with both the doctors and nurses, due to patients not attending and not cancelling appointments. Please see the latest poster, located in reception, for accurate figures.

TELEPHONE TRIAGE

If you wish to speak to a doctor by telephone for their advice, the receptionist will ask for your telephone number and a brief reason for the call. This information will then be passed to the doctor who will prioritise the urgency on the information you have provided and call you back. We will do our utmost to call you back before the end of the same working day.

Please Note: This is a very busy service, the doctor will only make one call, so you need to ensure you are available to answer the phone once you have requested the call-back.

HOME VISITS

If you are too ill to attend surgery you can request the doctor to visit you. We appreciate that serious illness cannot be predicted, but for non-urgent cases please ring before 10.30am so that the doctors visits can be arranged.

If the problem is urgent please make this clear to the receptionist. For all house calls you will be asked to give brief details and your telephone number. Please try to be reasonable in your request for a home visit as our doctors typically see five patients in the surgery in the same time it takes to do a single home visit.

For this reason, we ask our patients to come to the surgery if at all possible.

Lack of transport should not be a reason for a home visit, transport could be arranged from a neighbour, family member or local taxi service.

ACCIDENTS AND EMERGENCIES

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident & Emergency Department or call 999.

Accident and Emergency Departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.